Terms & Conditions

Terms & Conditions


Welcome to Nora Gardens platform. Please take a moment to review these terms and conditions, as they apply to your access and use of the website, as well as your visits and interactions in our showroom or through any services, applications, platforms, or tools we provide for your use (collectively referred to as the “Website”). Your use of the Website constitutes your agreement to these terms and acceptance of them. If you do not agree to these terms, please do not use the Website. Nora Gardens is a company established in the Kingdom of Saudi Arabia with a commercial registration number [1010258272] and a tax number [300463314900003], referred to collectively as (“we,” “Nora Gardens,” “our”).

Changes to Terms and Conditions:
We reserve the right to update or modify these terms without prior notice to meet needs and standards. We also reserve the right, at any time, to modify our privacy and shipping policies in the same manner. Customers are encouraged to visit these sections frequently for updates. Any modification is effective on the date of posting. Your placement of any purchase order constitutes acceptance of the latest version of the site’s terms. If any change in the law means that we must change the terms of our site after your purchase order is registered, we are committed to applying the amendments to your order.

Acceptance of Modifications:
You confirm your acceptance of modifications or updates by continuing to use the site.

You must be at least 13 years old to use the site. If you are a minor, your parent or legal guardian must agree to these terms on your behalf, and you are not allowed to access or use the site without permission from your parent or legal guardian.

Registration and Account:
We may ask you to register to access specific services on the site. The privacy policy explains how we protect and use your information. If you create an account, please keep your account information confidential and restrict access to it. You are responsible for all activities that occur under your account.

Updating Information:
You must always provide accurate and complete information regarding your use of the site. You also acknowledge and undertake to update the information promptly to prevent it from becoming inaccurate, misleading, or incorrect.

Privacy Policy and Cookies:
Please refer to our privacy policy and cookies for understanding how we handle your data.

When placing any order on our website, in accordance with your cancellation or refund rights, you are presumed to commit to purchasing the specified products in the purchase order at the stated price, including delivery charges, taxes, and customs duties if applicable. All orders are subject to our approval, and we reserve the right to withhold this approval at our discretion, for reasons such as ineligibility, incompetence, non-confirmation of payment authorization, suspicion of fraud, shipping restrictions, and stock availability.

We do not hold products in the shopping cart until the order price is paid, and information about the availability of goods is displayed on the website to estimate the likelihood of product availability when placing the order. We apologize if the specified products are not available at the time of the order, and we will notify you if this occurs. Order notifications are sent via email, and the order confirmation process only occurs when we send a notice confirming the dispatch of the related products. No other party has the authority to confirm the order.

Product Pricing Information:
Prices displayed on our website may differ from those available in the showroom. The website prices are shown in the local currency of the entered geographical region. In the event of pricing errors appearing on platforms or the website (“Incorrect Price”), we reserve the right to cancel any order placed based on an Incorrect Price, and we will inform you if it is necessary to cancel or modify the order.

We currently accept payment by Visa cards, Mastercards, Debit cards, and Apple Pay. We also offer the option of installment payments through third-party providers such as Tamara and Tabby, subject to eligibility and agreement with the deferred payment provider.

Value Added Tax (VAT):
Prices include the applicable value-added tax on the day of the order, and any changes in the tax rate will be automatically reflected in the price of the products offered on the Nora Gardens website.

From time to time, we will provide special promotional offers to our customers. These offers may include gifts with purchases, free shipping, manufacturer offers, or any other promotional activity related to product purchases. It should be noted that these offers may be valid for a limited time, and under these conditions:

– These offers do not include any additional discount on discounted products.
– When multiple applicable offers exist, Nora Gardens will apply the best offers at the time of payment and checkout.
– The return and exchange policy applies to products covered by discounted offers.
– In the event of non-receipt of products according to the agreed-upon conditions, the customer has the right to a refund of the invoice value without additional compensation.
– Nora Gardens reserves the right to cancel offers according to the company’s approved policies.

Shipping and Delivery Policy
Service Coverage:
We ship our products throughout the Kingdom of Saudi Arabia.
Shipping and delivery Costs:
Shipping costs depend on the weight and size of the product as follows:
– Small parcels: SAR 35 per order
– Large parcels: SAR 150 per order

Shipping and Delivery Time:
– Riyadh: 1-3 business days
– Rest of Saudi Arabia: 2-7 business days

Order Tracking:
You can track your order by contacting us.

Changing Delivery Address:
Our customer service team is happy to assist you in changing the delivery address and date upon request. However, please note that the delivery address cannot be changed outside the original delivery country.

General Delivery Terms:
– While we are strongly committed to delivering within the specified time frame during order confirmation, these delivery timeframes are estimates.
– We are not responsible for non-delivery due to reasons beyond our control, including your absence at the specified address or your request to postpone delivery.
– Orders are delivered daily except on Fridays and official holidays in Saudi Arabia.
– Orders recorded outside our regular working hours (9 AM – 11 PM), after the last order registration time during the day, or on Fridays, or any official holiday in Saudi Arabia are considered registered on the first working day in Saudi Arabia following the date of the order.

Return and Exchange Policy
– You can return products for any reason within 3 days from the date of order delivery.
– Products can be exchanged within 7 days from the date of order delivery.

How to Return and Exchange:
The return and exchange process can be completed by contacting us at +966555195123 or by visiting the Nora Gardens showroom.

Return and Exchange Conditions:
– Products must be unused, entirely intact, and in a resellable condition.
– Products must be returned in their original packaging with all tags, price labels, and care instructions.
– Customers are responsible for the return shipping fees if initiated for reasons other than incorrect or damaged items.

Non-Returnable or Non-Exchangeable Products:
– The following products can only be returned or exchanged if damaged:
– Custom-made or consumer-specified products.
– Products that have already been installed at the customer’s site.

Damaged/Wrong Products:
In case of receiving a damaged order or the wrong item, please contact us at support@noragardens.com or +966555195123, providing the order number and a photo of the product’s condition. We will address the issue, cover the return and delivery costs, and resolve the matter.

You can cancel or modify your order before it is shipped through our system. In case of cancellation before shipping, we will refund the full amount paid. If the order has been shipped, please wait for the order to be delivered and then use the return steps.

Refund Process after Return:
The refund process will take place only after approval of the product return. We will issue instructions for the full refund of the paid amount for non-damaged returned products upon approval (excluding original shipping and delivery charges).

Refunds will be processed in the following ways:
Refunds for payments made using Tamara or Tabby (deferred payment providers) will be processed according to the seller’s terms and conditions within 30 days.
Refunds for payments made using credit cards will be processed within 15 business days through bank transfer to the customer’s account, following the seller’s terms and conditions.

Disclaimer of Accuracy:
From time to time, the information available on our website may contain typographical errors, inaccuracies, or oversights related to product descriptions, pricing, and availability. We reserve the right to correct any errors or inaccuracies, change, or update information at any time without prior notice (including after your order is placed). If you do not wish to continue with the purchase after the correction of prices or any other information, please contact us immediately, and we will work with you to cancel or refund the order.

License to Use the Website:
We grant you a personal, limited, non-exclusive, and non-transferable license to access and use the website, materials, and other information available on the site for personal purposes. Your use of the website must be consistent with applicable laws and regulations, whether those laws and regulations apply to the country you enter the site from or the Kingdom of Saudi Arabia. The use of the website in a manner that conflicts with these terms or violates current laws is not allowed.

This license does not include:
Reselling the website or using it commercially.
Commercial use of any materials published on the website.
Use of our product names, listings, descriptions, or prices for non-personal purposes.
Creating derivatives of the website.
Downloading, copying, or using the website or materials for the benefit of a third party.

You are fully responsible for your use of the website, whether by using your own account or as a guest. We strive to create a positive and safe user experience, and therefore, harmful behavior towards us or other users is prohibited.

When using the website, you are prohibited from:
Violating applicable laws or regulations.
Violating the intellectual property rights of a third party.
Publishing unethical or offensive content.
Manipulating data or using extraction techniques.
Transmitting viruses or technological attacks that cause damage to the site or our computers or other users.

This license automatically terminates if you do not comply with its terms. If you do not agree to these terms, you are prohibited from using the website. We are not responsible for your unlawful use of the site.

Open Source:
Our website may contain open-source components licensed for use and distribution according to applicable open-source licenses. The use of any open-source components is subject to the terms and conditions specified in those licenses.

The terms of the website are published in both English and Arabic, and in case of a conflict between the two texts, the Arabic text shall prevail.

Hyperlinks to Other Websites:
If our site includes hyperlinks to external services or resources, we do not control their availability or content. Any concerns regarding a service or resource of this kind should be directed to the relevant external party. To be clear, we do not assume any responsibility for any consequences that may arise from your interaction with hyperlinks on our site.

Data Ownership and Privacy:
For any inquiries related to data ownership, privacy, and our use of cookies, please refer to our Privacy Policy, which can be found in the “Privacy Policy” section.

By using this website, you acknowledge and agree that your use is at your personal responsibility, and you bear full responsibility for all costs related to any services or repairs necessary for any equipment you use in connection with your use. Norah Gardens, its employees, subsidiaries, agents, and licensors (“Affiliated Companies”) will not be responsible for any damages of any kind related to your use of this website.

Specifically, to the maximum extent permitted by law, Norah Gardens and its Affiliated Companies do not make any representations or warranties about the accuracy or completeness of the content available on the website or through it, or the content of the website or online services linked or integrated with the website.

To the fullest extent permitted by law, Norah Gardens and its Affiliated Companies will not be liable for any:
– Errors or inaccuracies in the content.
– Personal injury or property damage resulting from your access to or use of the website.
– Unauthorized access or use of our servers or any personal information or user data.
– Interruption in transmission to or from the website.
– Errors, viruses, or malicious software that may be transmitted to or through the website by any third party.
– Any loss or damage of any kind incurred as a result of using any content published or shared through the website.

To the maximum extent permitted by law, Norah Gardens or its Affiliated Companies will not be liable under any circumstances to you or any third party for any indirect, special, incidental, punitive, or consequential damages, including indirect loss of profits, revenue, or data, arising from or related to the website, regardless of the cause of action or theory of liability asserted (including under any contract, negligence, or other tort theory), even if you have been notified of the possibility of such damages and regardless of whether such damages are reasonable or foreseeable


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